Yapdesk Dashboard

Customers

Search by business, owner email, domain, or plan.

Customer Detail

Select a customer to manage account, sites, plan, and support actions.

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Open Chats

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Conversations (Range)

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Open Tickets

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Messages (Range)

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Recent Chats

Open Tickets

Inbox

Conversation

Tickets

Ticket Detail

Chat + Ticket Settings

Free: 1 website, 1 agent, live chat, message mode, 2 MB attachments, colors, and launcher text. Pro: 5 websites, remove/customize branding, visitor typing preview, 3 agents, 25 MB attachments, and schedule Chat Status. Pro AI: 5 websites, everything in Pro plus AI Only / Hybrid reply modes, website scraping, and AI brain text.

Website To Customize

Color, widget text, mobile behavior, and AI context are saved per website. Chat Status, Reply Mode, and Schedule are shared across the account.

Widget Title

Shown at the top of the chat box header.

Launcher Label

Text inside the floating bubble when launcher is set to Text.

Message Mode Launcher Text

Text inside the floating oval button when Chat Status is Message.

Launcher Style

Choose whether the floating launcher shows text or icon only.

Launcher Icon

Used when Launcher Style is Icon only. Pick the icon that best fits the site.

Show widget on mobile

Turn this off if you do not want the chat bubble to appear on phones for this website.

Mobile Launcher Style

Use the desktop launcher style, or choose a separate mobile text/icon style.

Mobile Chat Launcher Text

Optional text for phones when Chat Status is Chat Active.

Mobile Message Launcher Text

Optional text for phones when Chat Status is Message.

Send Button Text

Customize the submit button label visitors click to send.

Message Mode Text

Shown inside the widget when Chat Status is set to Message mode.

Primary Color

Used for header, action buttons, and customer message bubbles.

Brand Footer Text

Free plan uses Yapdesk branding. Pro can customize this footer text.

Ticket Notification Email

Copies new tickets and ticket replies to this email for the selected website. Leave blank if you only want tickets inside Yapdesk.

AI Website URL (Pro AI)

Yapdesk can scrape this URL as extra context for AI answers.

Scraped Website Context (Pro AI)

This is saved separately from your brain text and used by AI when answering visitors.

AI Brain File Text (Pro AI)

Paste your business rules, offers, FAQs, and tone guidelines.

Alerts

Use this to confirm sound, toast, browser notification, and tab flashing on this device.

Auto Status + Reply Mode Schedule (Pro)

Automatically switch Chat Status by day/time. Pro AI can also schedule Reply Mode: Agent, AI, or Hybrid.

Enable schedule

Timezone

Used to calculate your schedule. Choose the timezone where your business hours happen.

When No Rule Is Active

Yapdesk uses the Chat Status and Reply Mode selected in the left sidebar. Schedule rules only override those settings during their chosen days and times.

Free users can preview this, but saving schedule automation requires Pro or Pro AI.

Live Widget Preview

Preview updates instantly as you edit settings above. On Pro AI, messages here can test real AI replies without creating a real customer chat.

Account

Business

Owner Email

Website Domain

Site Public Key

Site Secret Key

Connected Websites

Each website gets its own Site Public Key, so chats and tickets show which site they came from. Free includes 1 website, Pro includes 5, and Pro AI includes 5.

Upgrade

Pro

$4.99 USD / month

$49.90 USD / year

For businesses that want a cleaner widget, faster live support, and team coverage.

Remove Yapdesk branding from the widget
Connect up to 5 websites
See what visitors are typing before they send
Up to 3 agent logins for your team
Image, PDF, and ZIP attachments up to 25 MB
Auto status schedule by day/time
Customize launcher text, send button, color, and message-mode text
Mobile/PWA dashboard with push notifications

Pro AI

$16.99 USD / month

$189 USD / year

For sites that want instant answers, after-hours help, and AI trained on their business.

Everything in Pro
Connect up to 5 websites
AI-only or hybrid AI + agent mode
AI uses your scraped website content
AI Brain File for policies, FAQs, prices, and tone
Fallback to ticket capture when no one replies
Great for after-hours leads and booking questions

Billing

Manage your Yapdesk plan, saved card summary, and invoices without leaving the dashboard.

Payment Method

Invoices

Agent Seats

Change My Password

How To Setup Yapdesk

WordPress: install the `Yapdesk Live Chat` plugin, open the Yapdesk plugin page in WordPress admin, and connect with your Yapdesk email and password.
Any other website: open `Account`, add the website under `Connected Websites`, then copy that website's embed script from the website card.
Customize each website: open `Chat Settings`, choose the website from `Website To Customize`, then adjust color, launcher text, mobile behavior, and AI context.
Set availability: use the dashboard sidebar to switch between `Chat Active`, `Message`, and `Chat Off`. This status is shared across your account.
Reply to visitors: use `Chat` for live conversations and `Tickets` for email follow-ups.
Upgrade when needed: open `Account` to upgrade to Pro or Pro AI for more websites, agents, branding control, schedules, typing preview, attachments, and AI.
iPhone app: open `app.yapdesk.com` in Safari, tap Share, choose `Add to Home Screen`, then open the Yapdesk icon and tap `Enable Alerts`.
Android/Desktop app: open `app.yapdesk.com` in Chrome, open the menu, then choose `Install app` or `Add to Home screen`.

Where to find the embed script

Go to Account -> Connected Websites. Each website card has its own script with the correct Site Public Key already included.

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Overview

Customers

Customer Detail

Open Chats

Conversations (Range)

Open Tickets

Messages (Range)

Recent Chats

Open Tickets

Inbox

Conversation

Customer Info

Tickets

Ticket Detail

Chat + Ticket Settings

Auto Status + Reply Mode Schedule (Pro)

Live Widget Preview

Account

Upgrade

Pro

Pro AI

Billing

Payment Method

Invoices

Agent Seats

Change My Password

How To Setup Yapdesk

Where to find the embed script