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Overview
Plan: Free
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Customers
Search by business, owner email, domain, or plan.
Customer Detail
Select a customer to manage account, sites, plan, and support actions.
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Conversations (Range)
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Open Tickets
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Messages (Range)
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Recent Chats
Open Tickets
Conversations
Thread
Customer Info
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Tickets
Ticket Detail
Chat + Ticket Settings
Live Widget Preview
Preview updates instantly as you edit settings above. On Pro AI, messages here can test real AI replies without creating a real customer chat.
Support
Live team support.
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Chat Live
Account
Business
Owner Email
Website Domain
Site Public Key
Site Secret Key
Connected Websites
Each website gets its own Site Public Key, so chats and tickets show which site they came from. Free includes 1 website, Pro includes 5, and Pro AI includes 5.
Upgrade
Pro
$4.99 USD / month$49.90 USD / year
For businesses that want a cleaner widget, faster live support, and team coverage.
- Remove Yapdesk branding from the widget
- Connect up to 5 websites
- See what visitors are typing before they send
- Up to 3 agent logins for your team
- Image, PDF, and ZIP attachments up to 25 MB
- Auto status schedule by day/time
- Customize launcher text, send button, color, and message-mode text
- Mobile/PWA dashboard with push notifications
Pro AI
$16.99 USD / month$189 USD / year
For sites that want instant answers, after-hours help, and AI trained on their business.
- Everything in Pro
- Connect up to 5 websites
- AI-only or hybrid AI + agent mode
- AI uses your scraped website content
- AI Brain File for policies, FAQs, prices, and tone
- Fallback to ticket capture when no one replies
- Great for after-hours leads and booking questions
Billing
Manage your Yapdesk plan, saved card summary, and invoices without leaving the dashboard.
Payment Method
Invoices
Agent Seats
Change My Password
How To Setup Yapdesk
- WordPress: install the `Yapdesk Live Chat` plugin, open the Yapdesk plugin page in WordPress admin, and connect with your Yapdesk email and password.
- Any other website: open `Account`, add the website under `Connected Websites`, then copy that website's embed script from the website card.
- Customize each website: open `Chat Settings`, choose the website from `Website To Customize`, then adjust color, launcher text, mobile behavior, and AI context.
- Set availability: use the dashboard sidebar to switch between `Chat Active`, `Message`, and `Chat Off`. This status is shared across your account.
- Reply to visitors: use `Chat` for live conversations and `Tickets` for email follow-ups.
- Upgrade when needed: open `Account` to upgrade to Pro or Pro AI for more websites, agents, branding control, schedules, typing preview, attachments, and AI.
- iPhone app: open `app.yapdesk.com` in Safari, tap Share, choose `Add to Home Screen`, then open the Yapdesk icon and tap `Enable Alerts`.
- Android/Desktop app: open `app.yapdesk.com` in Chrome, open the menu, then choose `Install app` or `Add to Home screen`.
Where to find the embed script
Go to Account -> Connected Websites. Each website card has its own script with the correct Site Public Key already included.